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Unfortunately, we currently do not have an offline store.

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At Studio Byobyo, our jewelries are crafted with high-quality materials such as 14k gold-filled findings, and genuine gemstones that can last a lifetime. We prioritize ethical sourcing, ensuring that our materials are responsibly obtained. Please refer to the Details section of each product page, or click here for more details.

We try to use 14K gold-filled and high quality 14K gold-plated findings in most of our collections so that their luster will last a lifetime. To prevent any discoloration from happening, it is essential to take care of your jewelries correctly. Please visit Product Care for maintenance guide.

Long period of exposure to liquids, such as water, chlorinated water (pools), and seawater (and even sweat!) will damage the coatings and appearance of your jewelry, eventually shortening its life. We always recommend to keep your jewelry dry. However, if it is inevitable, please make sure to rinse your jewelry immediately after use, and wipe it dry.

All jewelry pieces at Studio Byobyo are handmade one by one, and made to order to ensure sustainability. The lead time can differ depending on the type of product you have ordered. Please check the Lead Time section on the product page to get an estimate of when your piece will be ready. For bespoke orders, please contact us for more details.

Absolutely. Whether it's altering the metal type, gemstone, or design elements, we can help you bring your vision to life through our bespoke service. Simply reach out and we will work closely with you to create your one-of-a-kind piece.

Please contact us as soon as possible within 12 hours of your order so that we can make things right before it's too late.

Once an order has been placed, we begin crafting immediately. We kindly ask that you contact us within 12 hours of order placement so that we can issue a full refund for you. This allows us to halt the crafting process and ensure that you receive a complete refund in a timely manner.

Unfortunately, we do not accept rush orders, which can impact the waiting time for other customers. Please review the Lead Time section of each product page and the estimate shipping time, and order ahead of time; or, contact us beforehand for bespoke orders.

Yes, of course! We ship to almost every country in the world.

Once your package has been shipped out, it is impossible to change the shipping method.

Depending on your destination and the shipping method you have chosen at check out, it can take from a few days to weeks to arrive. Please refer to Shipping & Returns for more details.

Unfortunately, we do not accept returns or exchanges. All items are considered final sale. Please visit Shipping & Returns for more details.

We take great care to minimize damage when packaging. However, unforeseen events can occur during transit. If your item arrives damaged, please contact us immediately and provide a photo of the first opening. We will do our best to resolve the issue and ensure your satisfaction.